Job Description

Housekeeper / Guest Room Attendant

Embassy Suites Uptown Charlotte

CMC Hotels

Are you looking for a company where you can GROW your career? CMC Hotels provides that opportunity.

At CMC Hotels, we believe in Growing People. Our people are the heart of our organization, and the continued growth and success of our portfolio is made possible by associates who are recognized, developed, and given opportunities to succeed

At the Embassy Suites Uptown Charlotte we believe every exceptional guest experience begins with a clean, comfortable, and welcoming environment. We are looking for engaging, motivated, and detail-oriented Housekeeping Attendants who take pride in their work and enjoy creating memorable experiences for every guest.

Why Join CMC Hotels?

At CMC Hotels, we don't just offer a job—we offer an opportunity to build a career.

We believe in taking care of our associates by offering a comprehensive benefits package, based on eligibility.

• Paid Vacation
• Paid Personal Leave
• Seven (7) Paid Holidays
• 401(k) with Company Match
• BCBS Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Hotel Discounts
• Paid Training and Development
• Career Growth Opportunities within CMC Hotels

Position Summary

The Housekeeping Attendant is responsible for maintaining the cleanliness, appearance, and overall presentation of guest rooms while delivering exceptional hospitality. This position plays a vital role in ensuring every guest enjoys a clean, comfortable, and relaxing stay that reflects the Westin brand standards.

Key Responsibilities

• Clean and service assigned guest rooms according to Westin and CMC Hotels brand standards.
• Make beds, replace linens, towels, and replenish guest room amenities and supplies.
• Dust, vacuum, sanitize, and thoroughly clean all guest room areas, including bathrooms.
• Inspect rooms to ensure quality standards are consistently met.
• Report maintenance concerns, damaged items, or safety hazards promptly.
• Respond courteously and efficiently to guest requests and housekeeping needs.
• Maintain housekeeping carts, equipment, and supply areas in a clean and organized manner.
• Follow all safety, sanitation, and infection prevention procedures.
• Work collaboratively with fellow housekeeping team members and other hotel departments to provide an exceptional guest experience.

Qualifications

• Previous housekeeping or hotel experience is preferred but not required.
• Knowledge of cleaning products, sanitation procedures, and proper cleaning techniques is preferred.
• Strong attention to detail with a commitment to quality and cleanliness.
• Excellent customer service and communication skills.
• Ability to work independently while also contributing as part of a team.
• Dependable with a positive attitude and strong work ethic.
• Must be available to work a flexible schedule, including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent bending, kneeling, stooping, reaching, twisting, and climbing.
• Ability to push and pull housekeeping carts weighing up to approximately 50 pounds.
• Ability to regularly lift and carry up to 30 pounds.
• Ability to perform repetitive physical tasks while maintaining quality and efficiency.

Why CMC Hotels?

At CMC Hotels, we understand that great hospitality begins with great people. We are committed to creating an environment where our associates can learn, grow, contribute, and build rewarding careers.

If you have a passion for hospitality, enjoy building relationships, and are motivated by creating memorable events while driving revenue, we invite you to GROW with CMC Hotels.

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